Quality Assurance System
Thorough Quality Control to Earn Customer Trust
At Itsuwa, we implement comprehensive, company-wide quality management to fulfill our social responsibilities and meet the expectations of our customers.
We are committed to continuously maintaining and enhancing the quality of our products and services.
To achieve this, we have established an in-house Quality Assurance Department dedicated to achieving complete customer satisfaction.
We actively share inspection results with our subcontractors and conduct regular on-site audits, fostering stronger partnerships and mutual quality improvement.
Through these initiatives, we strive to deliver safe, dependable, and high-quality products and services that consistently meet the evolving needs of our customers.
Quality Assurance Philosophy
At Itsuwa, we are constantly asking ourselves what more we can do for our customers.
We are committed to fulfilling our social responsibility by delivering safety, security, and reliability through quality assurance activities that uphold the high standards of our diverse services.
Our approach goes beyond the traditional framework of a trading company — we aim to provide value through proactive, customer-focused quality initiatives.
Quality Assurance Policy
At Itsuwa, each of us is committed to viewing our work from the customer’s perspective and delivering the highest level of reliability.
We place the utmost priority on customer safety and are dedicated to producing high-quality products that customers can use with complete confidence.
Quality Assurance System
Promoting Regional Quality Enhancement
with a Global Perspective
Beginning in FY2025, a dedicated Quality Assurance Department will be established at our Dongguan Office (China) to oversee all quality assurance operations not only across China but also in other parts of Asia.
This initiative represents our commitment to strengthening quality control on a global scale while remaining rooted in local communities.
We aim to build an integrated and community-oriented quality assurance network of excellence.
Key initiatives include:
- Applying the core principles of our quality assurance philosophy across the Asian region
- Establishing a reporting structure for quality assurance that operates independently from business divisions, as implemented in Japan
- Building a robust quality assurance system centered in Asia that allows for mutual support between domestic and international offices
- Expanding the collection and centralized management of quality-related data, with a particular focus on Asia, to strengthen our global information network
Quality Assurance Activities
